eBay Block Buyer Messages A Sellers Guide

eBay block buyer messages: Navigating the complexities of difficult transactions, this guide empowers sellers to handle challenging buyers with grace and effectiveness. From understanding the “why” behind blocking to mastering communication strategies, we’ll equip you to make informed decisions, maintain a positive reputation, and ultimately, boost your eBay success. We’ll delve into the intricacies of buyer behavior, eBay policies, and actionable strategies to prevent and resolve conflicts, helping you thrive in the online marketplace.

This comprehensive resource provides a detailed analysis of buyer-seller interactions, exploring the potential consequences of blocking buyers, and offering alternative solutions to address challenging situations effectively. It also examines eBay’s policies on blocking buyers, highlighting crucial aspects to maintain a healthy and productive marketplace experience. Learn to effectively analyze buyer feedback and reviews, identify patterns, and implement strategies for future transactions.

The illustrative scenarios and communication examples offer valuable insights for sellers to navigate various conflicts. Ultimately, this guide aims to empower sellers with the knowledge and tools to manage difficult buyers, preserve their eBay reputation, and foster positive interactions.

Table of Contents

Reasons for Blocking Buyers on eBay

Selling on eBay is a rewarding experience, but it also requires navigating various buyer interactions. Maintaining a positive and productive marketplace environment is crucial, and blocking problematic buyers is sometimes necessary to protect your business and your time. Understanding the reasons behind blocking buyers helps maintain a healthy marketplace.Maintaining a positive seller experience on eBay is vital. This involves recognizing and addressing negative buyer behaviors promptly and effectively.

Knowing when to block a buyer can be a crucial step in protecting your business and preserving your enjoyment of selling on the platform.

Buyer Behaviors Leading to Blocking

Understanding the common types of buyer behaviors that lead to a seller blocking them is essential. These behaviors often indicate a pattern of disrespect, dishonesty, or a disregard for the agreed-upon terms of the sale. This proactive approach helps maintain a productive and positive marketplace.

Repeatedly making unreasonable demands or requests.
Disregarding communication attempts or failing to respond to messages.
Leaving negative feedback without justification or providing inaccurate information.
Engaging in aggressive or harassing behavior, either verbally or in writing.
Attempting to deceive or defraud the seller.
Violating eBay’s policies, including those related to prohibited items, payment, or shipping.
Persistently attempting to negotiate excessively low prices, or making demands that go against the agreed-upon terms of the sale.

Specific Examples of Unacceptable Buyer Interactions

Recognizing specific examples of unacceptable buyer interactions can help sellers make informed decisions about blocking. These examples highlight the types of behaviors that can lead to negative experiences and potential harm to the seller.

A buyer consistently asks for significantly lower prices than agreed upon, despite the seller already providing a fair and competitive offer.
A buyer repeatedly requests to pay in a manner that violates eBay’s payment policies.
A buyer provides false information to receive a lower price or a free item.
A buyer consistently ignores communication attempts or sends vague and unhelpful messages.
A buyer leaves negative feedback without providing any constructive criticism or justification.
A buyer threatens the seller or makes personal attacks.

Impact of Buyer Issues on Sellers

The negative impact of certain buyer behaviors on sellers is significant. These issues can range from time wasted on unproductive interactions to financial losses and emotional distress. Addressing these issues proactively is crucial for maintaining a healthy and positive seller experience.

Buyer Behavior	Description	Impact on Seller
Unreasonable Demands	Persistently asking for lower prices or additional concessions beyond the agreed terms.	Wastes valuable time, creates frustration, and potentially leads to financial losses.
Communication Issues	Failing to respond to messages, providing vague information, or ignoring communication attempts.	Creates uncertainty, wastes time, and makes it difficult to resolve issues promptly.
Negative Feedback	Leaving negative feedback without justification or providing inaccurate information.	Damages seller reputation, discourages potential buyers, and can impact future sales.
Aggressive Behavior	Threatening or harassing the seller through communication.	Creates a hostile environment, causes stress, and potentially violates eBay’s policies.
Deception/Fraud	Providing false information to receive a lower price or free item.	Results in financial losses, damages seller trust, and violates eBay’s policies.

Impact of Blocking Buyers

Blocking a buyer on eBay can feel like a quick fix, but it’s not always a simple solution. Sometimes, the potential repercussions can be more complex than initially anticipated. Understanding the possible downsides is crucial for making informed decisions.Blocking a buyer might seem like a straightforward way to deal with a problematic interaction, but it can have unintended consequences.

From tarnishing your reputation to potentially missing out on legitimate concerns, the effects can be far-reaching. A thoughtful approach is always recommended.

Potential Negative Consequences for Sellers

Blocking buyers, while sometimes necessary, can negatively affect a seller’s eBay experience. This section explores the potential drawbacks of such actions. Misjudging a situation and blocking a buyer with legitimate concerns can lead to a loss of sales, a damaged reputation, and possible negative feedback.

Damaged Reputation: Blocking a buyer, especially if they’re expressing valid concerns, can create a negative perception of the seller. Buyers might perceive this as a sign of poor customer service or an unwillingness to address issues, potentially leading to fewer sales and unfavorable feedback.
Lost Sales Opportunities: Blocking a buyer might prevent the seller from making a sale, especially if the buyer has a valid point about a product or transaction. This could result in lost revenue and a decrease in overall sales.
Negative Feedback: If a buyer feels unjustly blocked, they might leave negative feedback on the seller’s profile. This can significantly harm the seller’s reputation and potentially lead to account restrictions on eBay.
Potential for Escalation: Blocking a buyer can escalate the situation if they feel wronged. This could lead to further negative feedback, complaints, or even legal action in severe cases. Sometimes, addressing concerns directly is a more productive approach.

Assessing Risks Associated with Blocking, Ebay block buyer messages

Identifying and addressing legitimate concerns is a key part of managing eBay interactions. A thoughtful approach to blocking buyers is essential for preserving a positive seller reputation and maximizing sales opportunities.

Misinterpreting Concerns: A buyer might express a concern that seems unreasonable at first glance. However, a deeper look could reveal a genuine problem with the product or the transaction. Blocking such a buyer could lead to a loss of sales and potentially damage your reputation.
Ignoring Legitimate Complaints: Sometimes, buyers have valid reasons for dissatisfaction. Blocking them might prevent the seller from resolving the issue and addressing any problems with the product or the transaction. Addressing the complaint directly might resolve the issue more effectively.
Escalation of Disputes: Ignoring or dismissing legitimate concerns from buyers can escalate the situation. This can lead to a negative feedback trail, complaints, or even formal disputes that could harm the seller’s account. Effective communication and conflict resolution strategies are crucial.

Pros and Cons of Blocking Buyers

Weighing the potential advantages and disadvantages of blocking buyers is crucial for maintaining a successful eBay presence. This table summarizes the key considerations.

Action	Positive Outcomes	Potential Drawbacks
Blocking a buyer	Can prevent future issues with problematic buyers, reduce stress from dealing with difficult buyers.	Potential for misinterpreting legitimate concerns, loss of sales opportunities, negative feedback, and escalation of disputes.
Addressing concerns directly	Potential for resolving issues, building positive relationships with buyers, and maintaining a good reputation.	Requires more time and effort, potential for ongoing communication, might not always resolve the issue.

Strategies for Handling Difficult Buyers

Navigating the world of online marketplaces can sometimes lead to encounters with challenging buyers. These situations, while potentially frustrating, offer opportunities for growth and improvement. Learning to address buyer concerns constructively can not only resolve immediate issues but also foster positive buyer experiences and ultimately, build a stronger reputation.

Addressing Buyer Issues Without Blocking

Proactive communication and a customer-centric approach are key to de-escalating tensions with challenging buyers. Understanding the root cause of the buyer’s dissatisfaction is paramount. This often involves empathy and a willingness to see the situation from their perspective.

Active Listening: Pay close attention to the buyer’s concerns, both explicit and implicit. Acknowledge their feelings and validate their perspective. This doesn’t mean agreeing with everything, but it does mean understanding where they’re coming from.
Empathetic Responses: Craft responses that demonstrate you understand the buyer’s frustration. Phrases like, “I understand your concern,” or “I’m sorry you feel this way,” can go a long way in de-escalating the situation.
Clear and Concise Communication: Avoid jargon or technical terms that the buyer might not understand. Use plain language and provide specific details to address their concerns.
Offer Solutions: Rather than simply apologizing, propose concrete solutions to the buyer’s problem. This demonstrates a proactive approach and a willingness to resolve the issue.

Resolving Disputes with Difficult Buyers

Disputes with challenging buyers require a structured approach. Following a clear protocol helps maintain professionalism and ensure a fair resolution.

Document Everything: Keep detailed records of all communications with the buyer, including timestamps and specific details of the complaint.
Follow eBay’s Dispute Resolution Process: Familiarize yourself with eBay’s policies and procedures for resolving disputes. Adhering to these guidelines demonstrates professionalism and helps avoid misunderstandings.
Seek Mediation: If direct communication fails, consider engaging a neutral third party, like eBay’s support team, to facilitate a resolution.
Consider Partial Resolution: Sometimes, a compromise can be reached to resolve the issue without resorting to a full refund or return.

The Power of Clear Communication and Detailed Descriptions

Clear and comprehensive listings are crucial for managing buyer expectations and preventing misunderstandings. Accurate descriptions, high-quality photos, and detailed specifications help buyers make informed decisions.

Thorough Descriptions: Provide comprehensive details about the item, including its condition, any imperfections, and relevant specifications. Avoid vague language and be as precise as possible.
High-Quality Photos: Use clear, well-lit photos that accurately represent the item’s condition. Include multiple angles and close-ups to showcase the details.
Specific Measurements: Provide precise measurements, especially for items like clothing or furniture. This prevents potential sizing issues and ensures buyer satisfaction.
Detailed Specifications: List all important specifications, including brand, model, material, and any other relevant information.

Professional Responses to Negative Feedback or Complaints

Responding to negative feedback or buyer complaints professionally demonstrates a commitment to customer satisfaction. It also provides an opportunity to address concerns and potentially regain trust.

Potential Issue	Professional Response
Buyer claims item is damaged	“Dear [Buyer Name], Thank you for contacting us about the item. We’ve received your feedback and are sorry to hear of the damage. Please provide photos of the damaged item. We will review the situation and respond accordingly.”
Buyer claims item is not as described	“Dear [Buyer Name], We’re sorry to hear you’re not satisfied with the item. Please provide photos comparing the item to the description. We will carefully review the situation and reach out with a solution.”
Buyer requests a refund	“Dear [Buyer Name], We understand your frustration. To ensure a smooth resolution, could you please provide details about the issue and the specific reason for your request? We will evaluate your request and respond promptly.”
Buyer complains about shipping time	“Dear [Buyer Name], Thank you for bringing this to our attention. We apologize for the delay in shipping. We’re working to improve our shipping processes and appreciate your understanding.”

eBay’s Policies Regarding Blocking Buyers: Ebay Block Buyer Messages

Navigating the world of online marketplaces can sometimes lead to frustrating interactions with certain buyers. eBay, recognizing the need for a fair and safe platform, has established policies to address problematic buyer behavior. Understanding these policies is crucial for both sellers and buyers to maintain a positive and productive experience on the platform.eBay’s policies regarding blocking buyers are designed to protect the integrity of the marketplace and ensure a positive experience for everyone.

These policies aren’t arbitrary; they’re put in place to deter fraudulent activities, abusive behavior, and actions that negatively impact the overall quality of transactions. Knowing the specifics can prevent unintended consequences and help you navigate the platform effectively.

eBay’s Guidelines for Blocking Buyers

eBay’s policies Artikel a variety of behaviors that can lead to a buyer being blocked. These range from simple violations to more serious infractions, and the consequences for violating these policies vary depending on the severity of the offense. The platform prioritizes a balanced approach to maintaining a safe and fair environment for all participants.

Consequences of Violating eBay’s Guidelines

Violation of eBay’s guidelines regarding buyer behavior can result in various consequences. These consequences range from warnings and temporary suspensions to permanent account blocks, impacting the ability to engage in future transactions on the platform. Understanding the potential repercussions is essential for responsible participation.

Different Types of Buyer Behavior Considered Violations

A range of buyer behaviors fall under eBay’s guidelines for blocking buyers. These include, but are not limited to, non-payment, non-response to messages, negative feedback given without justification, and repeated attempts to manipulate or deceive sellers. These behaviors, if repeated, can result in escalating consequences.

Appealing a Buyer Block

eBay provides a process for buyers to appeal a block if they believe it was made in error or due to a misunderstanding. This process typically involves providing supporting evidence and clearly articulating the reasons for the appeal. Understanding the process and criteria for successful appeals can be invaluable.

Summary of eBay’s Policies on Blocking Buyers

Policy Category	Description	Example
Non-Payment	Failure to pay for an item within the agreed-upon timeframe.	A buyer places a bid and then fails to pay for the item despite receiving multiple reminders.
Non-Communication	Failure to respond to seller messages in a timely manner.	A buyer consistently ignores seller messages regarding the item or the transaction.
Negative Feedback Abuse	Giving negative feedback without legitimate justification.	A buyer leaves negative feedback claiming the item was faulty when the seller has clear evidence to the contrary.
Deceptive Practices	Attempts to deceive or manipulate sellers for personal gain.	A buyer requests an item to be shipped to a different address than the one listed for the buyer’s account.
Repeated Violations	Multiple instances of violations.	A buyer exhibits multiple instances of non-payment or non-communication, potentially leading to a more severe consequence.

Alternatives to Blocking Buyers

Navigating challenging buyer interactions doesn’t always necessitate a complete severance. Finding constructive solutions is key to maintaining a positive seller experience and preserving your eBay reputation. Consider alternatives to blocking, enabling you to address issues directly and potentially resolve them.Effective communication is crucial when dealing with problematic buyers. A carefully crafted response, rather than a swift block, can often lead to a mutually beneficial outcome.

Understanding the buyer’s perspective and their reasons for behaving in a certain way is a crucial first step in finding a solution.

Warning Buyers

Addressing potential issues proactively can save you time and frustration. A warning can act as a gentle nudge, prompting the buyer to change their behavior. This method is often more effective than a direct block.

Contacting eBay Support

eBay provides a valuable resource for sellers facing difficult buyers. Contacting their support team can offer guidance and support in handling challenging situations. This can be particularly helpful in cases of repeated issues or severe violations of eBay policies.

Actions to Manage Challenging Buyers

These steps allow for a more controlled and less confrontational approach. Effective communication strategies are essential for managing challenging buyers.

Clear Communication: Use precise language and focus on specific issues. Avoid accusations or personal attacks. Keep the conversation professional and respectful.
Documentation: Maintain detailed records of interactions, including timestamps, messages, and any relevant evidence. This documentation can be invaluable if you need to escalate the issue or defend your actions.
Negotiation: Consider offering a resolution that satisfies both parties. Flexibility and compromise can often lead to a positive outcome. For example, offering a partial refund or an alternative delivery option can sometimes resolve the issue.
Setting Clear Expectations: Ensure clear communication regarding policies and procedures. Avoid misunderstandings and ambiguities. In your listings, clearly state your shipping policy, return policy, and payment methods.
Time Management: Address the situation promptly. Don’t let issues linger, as this can escalate the problem.

Importance of Documenting Interactions

Thorough documentation is a cornerstone of managing challenging buyers effectively. It provides a clear record of events, which is essential for resolving disputes, and a historical record of how the issue was handled.

Effective Communication Strategies

Developing effective communication strategies is essential for navigating challenging buyer interactions.

Active Listening: Try to understand the buyer’s perspective, even if you don’t agree with it. Active listening demonstrates empathy and can help de-escalate the situation.
Professional Tone: Maintain a professional tone throughout the communication. Avoid using aggressive or confrontational language.
Specific Examples: Focus on specific instances rather than making general accusations. This helps clarify the issues and allows for more constructive discussion.
Follow-Up: Follow up on any promises or commitments you make. This shows professionalism and builds trust. Respond promptly to buyer inquiries and questions.

Flowchart for Addressing Difficult Buyers

This flowchart Artikels a systematic approach to handling difficult buyers without resorting to blocking.

Step	Action
1	Identify the issue and gather information.
2	Document all interactions.
3	Attempt clear communication, addressing specific issues.
4	Consider offering solutions or compromises.
5	Escalate to eBay support if necessary.

Examples of Effective Communication with Difficult Buyers

Navigating difficult buyers on eBay requires a delicate balance of firmness and politeness. Effective communication is key to resolving issues and preserving a positive reputation. This section details strategies for communicating effectively with challenging customers, from addressing negative feedback to escalating issues to eBay support.Handling difficult buyers isn’t about placating them; it’s about finding solutions that satisfy both parties while upholding your standards.

A clear and calm approach, coupled with a proactive problem-solving attitude, goes a long way in de-escalating tense situations and maintaining a positive buyer experience.

Addressing Negative Feedback or Complaints

A negative feedback or complaint can feel like a personal attack, but it’s an opportunity to demonstrate your commitment to customer satisfaction. Respond promptly and professionally, acknowledging the buyer’s concerns without defensiveness. Avoid getting into arguments. Instead, focus on understanding their perspective and finding a solution.

Example 1: “Dear [Buyer Name], Thank you for bringing this to our attention. We understand your disappointment regarding the [specific issue]. We’re happy to offer a [specific solution, e.g., refund, replacement, or discount] to resolve this. Please reply to this email with your preferred course of action.”
Example 2: “Dear [Buyer Name], We’re sorry to hear about the [specific issue] you experienced with your order. We value your business and want to ensure you’re satisfied. To address this, we’ve [explain specific steps taken, e.g., initiated a return process]. Please let us know if you have any further questions or concerns.”

Escalating Issues to eBay Support

Escalating an issue to eBay support is a last resort, but sometimes necessary. This should only be done after you’ve attempted to resolve the problem directly with the buyer. Present the issue clearly and concisely, including relevant details and communication history.

Example: “Dear eBay Support, I’m writing to escalate a dispute with buyer [Buyer Name] regarding order #[Order Number]. We’ve attempted to resolve this through direct communication, but the buyer remains dissatisfied with [specific reason]. Please review the attached communication history for further details. We request your assistance in resolving this issue.”

Communication Style Examples

Effective communication styles can significantly influence buyer interactions. Different approaches yield varying results. Consider the pros and cons of each approach before selecting a communication strategy.

Communication Style	Pros	Cons
Apology-focused	Demonstrates empathy and willingness to rectify the situation.	May appear weak if not paired with concrete solutions.
Solution-oriented	Focuses on finding a resolution, showing proactive problem-solving.	May not address the underlying frustration of the buyer.
Direct and firm	Clearly Artikels expectations and boundaries.	Can appear impersonal or dismissive if not done with respect.
Compromise-oriented	Aims to find a mutually agreeable solution.	Can take more time and may not always be successful.

Analyzing Buyer Feedback and Reviews

Understanding your eBay buyer interactions through feedback and reviews is crucial for continuous improvement. It’s not just about seeing what people say; it’s about learning from what they say, and how to turn constructive criticism into positive changes. This proactive approach to feedback analysis will help you refine your sales process, enhance customer satisfaction, and ultimately boost your eBay success.Analyzing feedback goes beyond simply noting positive comments.

Negative feedback, while potentially frustrating, often contains valuable insights into areas needing attention. By carefully evaluating patterns and themes, you can proactively address issues and improve future transactions. This meticulous process fosters a more positive and productive selling experience for everyone involved.

Identifying Patterns in Negative Buyer Feedback

Negative feedback, while seemingly problematic, can reveal recurring themes or issues in your selling process. Look for common complaints, such as delivery issues, product discrepancies, or communication problems. Identifying these patterns allows you to proactively address them, preventing similar negative experiences in the future. Careful observation and categorization of the feedback are essential to understanding the root causes of dissatisfaction.

Evaluating Feedback and Reviews Related to Interactions with Buyers

A structured approach to evaluating feedback is key to extracting meaningful insights. This involves meticulously examining the specifics of each review, focusing on the context of the interaction. For example, were issues related to the product itself, the communication, or the shipping process? Pinpointing the source of the problem is critical for developing targeted solutions. Note the frequency of specific complaints and the common elements that appear across different feedback entries.

Using Feedback to Improve Future Transactions

The goal is not simply to address past issues; it’s to learn from them to enhance future transactions. Develop a system to identify areas needing improvement based on the analysis of feedback. This could include adjusting your shipping procedures, improving communication strategies, or clarifying your product descriptions. Implement changes based on your findings, ensuring that your approach reflects a commitment to customer satisfaction.

Responding to All Feedback, Positive and Negative

Acknowledging feedback, whether positive or negative, demonstrates respect for your customers and a willingness to learn. A response to a positive review shows appreciation, while a response to a negative review shows a willingness to resolve issues. This approach fosters a culture of continuous improvement and reinforces your commitment to customer satisfaction. A prompt and professional response to feedback, regardless of its nature, is crucial for maintaining a positive reputation.

Organizing Feedback Analysis

A structured method of analyzing feedback is critical for understanding the recurring issues and their potential solutions. Use a table to organize your analysis. This method facilitates easy identification of patterns and enables you to develop targeted solutions for future transactions.

Feedback	Category	Action Plan
“Item arrived damaged.”	Shipping	Review packaging, strengthen protection methods for shipping
“Seller did not respond to my questions.”	Communication	Establish clear communication protocols and response times.
“Item description was inaccurate.”	Product Listing	Double-check product details and descriptions, ensure accurate representation
“Excellent communication and fast shipping.”	Positive	Maintain current practices and appreciate the positive feedback

Illustrative Scenarios of Buyer-Seller Conflicts

Navigating the world of online marketplaces like eBay can sometimes lead to misunderstandings and disagreements between buyers and sellers. These conflicts, while often minor, can quickly escalate if not handled proactively. This section explores common scenarios, their underlying causes, and practical solutions to prevent future issues.Understanding the nuances of these conflicts is crucial for both parties. Effective communication and a willingness to find mutually agreeable solutions are key to maintaining positive experiences on the platform.

By anticipating potential problems and developing strategies for resolution, both buyers and sellers can minimize the likelihood of conflict.

Common Causes of Buyer-Seller Conflicts

Miscommunication and differing expectations are the primary drivers of conflicts. Inaccurate item descriptions, vague communication, and differing interpretations of terms and conditions can easily lead to frustration and disputes. Unexpected delays, shipping problems, or issues with the item’s condition can also trigger disagreements. Lastly, a lack of understanding about eBay’s policies and procedures can contribute to conflict.

Scenarios of Buyer-Seller Conflicts

Inaccurate Item Descriptions: A seller lists a vintage watch as “mint condition,” but the watch arrives with visible scratches and imperfections. The buyer, expecting a flawless piece, is dissatisfied and files a claim.
Shipping Issues: A buyer orders an item and receives a delayed or damaged package. The buyer might demand a refund or a replacement, while the seller might blame the shipping carrier or emphasize their efforts to resolve the issue. Both parties are often frustrated by the delay and potential loss.
Payment Disputes: A buyer claims to have already paid for the item but the seller hasn’t received the payment. The buyer might be facing technical issues or a delay on their side. This could also involve a misunderstanding of payment methods or terms.
Unrealistic Expectations: A buyer expects an item to be shipped immediately and in perfect condition, but the seller’s shipping timeframe and item quality are not always as instantaneous as anticipated. A clearer understanding of the seller’s turnaround time could prevent this conflict.
Item Condition Discrepancies: A seller advertises an item as “working perfectly,” but the buyer finds it doesn’t function as described. Detailed descriptions and clear photographs of the item’s condition can avoid this problem.

Strategies for Preventing Conflicts

Thorough Item Descriptions: Provide comprehensive details about the item’s condition, including any imperfections, use, and age. Use high-quality, clear photos showcasing all aspects of the item.
Clear Communication: Respond promptly and professionally to all buyer inquiries. Clearly state your shipping policies and timelines.
Accurate Shipping Information: Use reliable shipping services and clearly communicate the estimated delivery time to the buyer.
Understanding eBay Policies: Familiarize yourself with eBay’s policies on returns, refunds, and dispute resolution. This will help manage expectations and prevent misunderstandings.

Resolution Methods

Negotiation: Actively try to reach a mutually acceptable solution. Be respectful and willing to compromise. Focus on finding a solution that satisfies both parties.
Dispute Resolution: If negotiation fails, use eBay’s dispute resolution process. Present evidence, maintain professionalism, and adhere to eBay’s guidelines.
Mediation: If necessary, involve eBay’s mediation services. This neutral party can help facilitate a resolution.

Illustrative Table of Scenarios

Scenario	Root Cause	Solution
Inaccurate Item Description	Vague or misleading description, lack of accurate photos	Thorough description, high-quality photos, clear condition statement
Shipping Delays	Unrealistic shipping estimates, unexpected delays with carrier	Accurate shipping time estimates, clear communication with buyer
Payment Disputes	Communication breakdown, payment processing issues	Prompt communication, clear payment instructions, tracking payment
Unrealistic Expectations	Differing expectations on item condition or shipping speed	Clear communication of shipping policies, accurate description
Item Condition Discrepancies	Misrepresentation of item condition, unclear terms	Detailed condition report, accurate photos, clear description